Head of User Services

Saint Paul University, Ottawa
Contact Person: 

Reporting to the Chief Librarian, the incumbent is responsible for planning, organizing, implementing and evaluating the services offered to users by the Library; including undergraduate students, graduate students, researchers and professors. This includes activities related to all levels and areas of reference services, to the management of the Service Desk, to information literacy and orientation, and to outreach activities. The incumbent is also responsible for liaising with faculty and offering information literacy sessions for programs such as Social Communications, Philosophy and Public Ethics, and Social Innovation.

The Head of User Services supervises Service Desk staff members: two full-time and several part-time positions.